Shipping Policy
13 Jun 2025
Elementhra Shipping Policy
Last Updated: April 24, 2025
Last Updated: April 24, 2025
At Elementhra, we are committed to delivering your orders efficiently and transparently. This Shipping Policy outlines the details of our shipping process for purchases made through elementhra.com (the “Website”).
1. Free Shipping
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Cost: We offer free standard shipping on all orders, with no minimum purchase required.
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Coverage: Free shipping applies to all destinations we serve, subject to our logistics partners’ coverage areas.
2. Estimated Delivery Time
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Standard Delivery: Orders are typically delivered within 6-10 business days from the date of shipment.
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No Guaranteed Timeframe: While we strive to meet the estimated delivery window, delivery times are not guaranteed due to factors beyond our control, such as customs inspections, delays in clearance, or other logistical issues.
3. Customs and Import Duties
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Customs Inspections: Some orders may be subject to customs checks, which can cause delays. Elementhra is not responsible for delays caused by customs authorities.
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Import Duties and Taxes: Depending on your location, you may be responsible for any applicable import duties, taxes, or fees imposed by your country’s customs service. These charges are not included in the order total and are the customer’s responsibility.
4. Order Processing
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Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
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Tracking: Once your order ships, you will receive a tracking number via email to monitor its progress.
5. Shipping Issues
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Lost Packages: If your order has no tracking updates for 30+ days and is confirmed lost by the carrier, please contact us for a free resend or refund, per our Refund and Resend Policy.
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Damaged or Incorrect Items: If your order arrives damaged or incorrect, please provide photographic evidence within 7 business days of delivery to initiate a claim, as outlined in our Refund and Resend Policy.
6. General Terms
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Non-Deliverable Areas: Some remote or restricted areas may not be eligible for shipping. We will notify you if your address is undeliverable and discuss alternatives.
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Policy Updates: Elementhra reserves the right to update this policy. Changes will be posted on our Website or communicated via official channels.
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Contact: For shipping-related inquiries, please email us at support@elementhra.com
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